mPokket Customer Care

mPokket Customer Care Contact Number: 033-6645-2400

mPokket Customer Care Email Address: [email protected]

Availability: 09:00 am - 19:00 pm

mPokket is an instant-loan providing organisation. It focuses majorly on offering loan services to the youth and homemakers and those who may not be eligible for a larger loan amount and those unable to acquire loans due to various factors.

Check: Mpokket Personal Loan

The customer care department offers various portals and modes for you to contact them to resolve any loan-related queries, feedback, concerns or questions. They harbour an extensive customer care web which includes a customer care email address, customer care contact number, social media platforms, official digital platforms, multiple redressal portals, etc. Hence, you may confidently approach the mPockket customer care department to get your loan-related issues resolved. 

Ways to Reach mPokket Customer Care

Following are the ways through which you can contact the customer care service providers of mPokket Financial Services Pvt. Ltd.

Balance Enquiry

mPokket has one provision for those who wish to check their balance or loan status which is on their app. Here’s how it works. 

• Step 1: Download the mPokket App and log in with your mobile number or Google account. 

• Step 2: Open the “Activity” section on the app.

• Step 3: Your balance details and loan status will be displayed on your screen.

Redressal of Complaints and Grievance System

mPokket has a grievance redressal policy in place for you to reach back to them with any loan-related complaints or concerns. The policy requires the grievance redressal executives to address your issues and concerns in a fair and timely manner. Grievances are expected to meet resolutions within 10 business days from the lodging of the complaint. Here’s how you can make a loan-related complaint.

*In the email, mPokket requires you to mention your loan account number and contact number. An executive from their customer care department should be able to respond within 10 working days.

If the redressal team is unable to resolve your grievance, you have the right to escalate the complaint to the grievance redressal’s supervision level and here’s how you can do that.

• Step 1: Send an email to [email protected] with a detailed explanation of your grievance and how the grievance wasn’t clarified on the organisation’s end.

• Step 2: 10 working days later, you should receive a written response from a supervising executive who will shoulder the resolution of your grievance.

Should you continue to feel unsatisfied with the response provided to you, you may contact mPokket’s Grievance Redressal Officer, Sumanta Mukherjee, in the following ways.

Digital Channel of mPokket

mPokket has various digital platforms that existing and potential borrowers can use to contact the customer care team to resolve their concerns. Majority of the queries are received through their customer care email address ([email protected]) or their app and website (https://mpokket.in/contact-us/). However, mPokket is active on various social media platforms as well and given below are their social media handles along with links to their pages for your perusal

Points to Remember

Here’s what you must keep in mind while approaching mPokket to resolve your queries, get answers to questions, give feedback or apply for a loan.

• mPokket’s most fundamental information regarding cash loans, short-term loans, quick loans, etc. is readily available on their website (https://mpokket.in/) for your understanding.

• You may reach out to them over the phone through their customer service number  033-6645-2400 to resolve all your loan-related queries.

• Should you prefer writing your concerns rather than speaking of them over a phone call, you can take complete liberty to write to mPokket at [email protected]

• With regards to grievance escalations, it is advisable to confirm your rights to escalate complaints and concerns that didn’t meet solutions. You must also confirm escalation details and mannerisms with the executive you’re currently in contact with to avoid any waste of time.

• You can contact mPokket through their social media platforms as well. However, no concrete response-duration is promised in this case. 

• You can mail mPokket at their address in Kolkata as given above.