Recent Search and Popular Product
Business Loan
Personal Loan
Home Loan
Education Loan
Car Loan
Credit Card
Loan Against Security
Loan Against Property
How to Contact ICICI Bank Customer Care
In order to provide its customers with a seamless and trouble-free transaction experience, ICICI Bank has a professionally selected customer service staff that handles issues with technology, complaints, grievances, etc. If you have an ICICI Bank, you can call ICICI Bank customer service team on their toll free number 1860 120 7777, 24 hours a day, to lodge a complaint or ask a question and to get any information pertaining to your .
Additionally, customers can reach ICICI Bank via its toll-free helpline or city-specific numbers listed on its official website.
How to Contact the ICICI Bank Customer Care Online
To reach out to ICICI customer support online, the cardholders can choose any of the below-mentioned online methods and record their concern officially -
1. ICICI Bank Website
To avail of ICICI Bank CC customer care services, the customers can raise a service ticket on the official website of the bank.
Visit the official website of ICICI Bank
Login to your account using credentials
Under the ‘Services’ option, select the type of service or request
Once the type of service or request is submitted, the portal will raise a service ticket
The ICICI Bank support team will contact the cardholder on their registered contact details to resolve the service ticket.
2. iMobile App
The ICICI Bank mobile application can also be used as an ICICI Bank card helpline. The cardholders can lodge their complaints or resolve their queries using the mobile application.
Download the iMobile app on your device
Login to your account using credentials
Under the‘ Compliments and Complaints’ section, select the type of service or request
Once the type of service or request is submitted, the portal will raise a service ticket
The ICICI Bank support team will contact the cardholder on their registered contact details to resolve the service ticket.
3. Email
The cardholders can write an email to the ICICI Bank customer care to register complaints, feedback, or grievances. A detailed mail should be written explaining the situation accurately along with the details like account number, transaction details, etc.
ICICI Bank customer care Email ID - [email protected]
4. Social Media Platforms
The ICICI Bank holders can also avail of ICICI Bank customer care services via social media platforms like Facebook, Instagram, Twitter, etc. The ICICI Bank customer care chat option allows customers to express themselves freely along with instant resolutions to their queries and complaints.
https://www.facebook.com/icicibank/ |
|
https://twitter.com/ICICIBank |
|
https://instagram.com/iciciban |
How to Contact the ICICI Bank Customer Care Offline
For ICICI Bank holders, who are not comfortable with online methods to register the queries, complaints, and feedback, the bank also renders customer care services offline as well. The cardholders can contact care team executives via any of the below-mentioned mediums -
ICICI Bank customer care 24x7
The ICICI Bank helpline number is operated by care executives who are available to deliver assistance and services 24x7. The customers can call on toll-free numbers or city-specific contact numbers to avail of the services.
ICICI Bank Customer Care Number |
022-3366-7777 |
ICICI Bank Toll-Free Number |
1800-1020-123 |
The cardholders can also connect directly to the ICICI Bank helpline no. of dedicated departments
Personal Banking Queries |
1860-120-7777 |
Wealth/Private Banking |
1800-103-8181 |
Corporate/Business/Retail Institutional Banking |
1860-120-6699 |
Domestic Customers Travelling Overseas |
+91-407-140-3333 |
Letter
The cardholders can also write a letter to ICICI customer care and explain your concerns, grievances, etc. to the care executives. Ensure that the letter is attached with ID proof of the cardholder along with relevant information like number, transaction details, etc. Post the letter to the below-mentioned address, and the care team executives will contact you on your registered details -
ICICI Bank Limited
ICICI Bank Phone Banking Centre,
ICICI Bank Tower, 7th floor,
Survey no: 115/27, Plot no. 12,
Nanakramguda, Serilingampally,
Hyderabad, Telangana 500032
Branch Visit
The ICICI Bank holders can also visit the nearest ICICI bank branch office to seek assistance from the ICICI Bank customer care representatives. The concerned executive will help you with your queries, feedback, grievances, etc.
About the ICICI Bank Grievance Redressal System
The ICICI Bank grievance redressal system is a separate department created by the ICICI bank to understand serious and specific grievances and issues faced by the customers. There are three levels in the ICICI Bank grievance redressal system -
Level 1 - Customer Care Service
The ICICI Bank cardholders, and customers should register or address their issues or grievances to ICICI Bank customer care via online or offline methods as per their convenience and suitability. In case, the issue or grievance is not resolved by the care team executives up to cardholders' and customers' satisfaction, they can contact the Grievance Redressal Officer.
Level 2 - Grievance Redressal Officer
There are two ways to contact the Grievance Redressal Officer -
1. Complaint Form
- Go to the official website of ICICI Bank
- Download the form and fill in all the necessary details
- Courier the form under the name of Grievance Redressal Officer to the below-mentioned address
ICICI Bank Ltd.,
Phone Banking Centre, ICICI Bank Tower,
Financial District, Gachibowli,
Hyderabad, Telangana 500 032
2. Service Request
Go to the official website of ICICI Bank
Login to your ICICI net banking account using credentials
Under the ‘Complaints and Compliments’ section, raise a service request
The Grievance Redressal Officer will contact the complainant within 4 days of receiving the complaint, to resolve the matter.
Level 3 -Principal Nodal Officer
In situations, the customers are not satisfied with the resolutions suggested by the Grievance Redressal Officer, they can contact the Principal Nodal Officer. There are two ways to contact the Principal Nodal Officer -
1. Letter
Write a letter to the Principal Nodal Officer and explain your concerns, grievances, etc., in a detailed manner. Ensure that the letter is attached with your ID proof along with relevant information like number, transaction details, etc. Post the letter under the name of Principal Nodal Officer to the below-mentioned address
ICICI Bank Ltd.
Bandra-Kurla Complex
Mumbai, Maharashtra 400 051
2. Email
The complainant can also send an email a [email protected] with a detailed explanation of concerns, grievances, etc.