AU Bank Customer Care

If you have doubts regarding your AU Bank credit card, or want to raise an issue with the bank, you can reach out to the AU Bank customer care department.

For general queries, you can call the toll-free numbers:

1800 1200 1200
1800 26 66677

You can also call the toll numbers:

1860 1200 1200
0141 – 7141000
0141 – 6133000
0141 - 3071800

AU Bank Credit Card Customer Care

If you need to raise queries with the bank or provide feedback on their credit cards, you can contact AU Bank's customer care by calling them or writing to them.

You can write to [email protected] for all queries regarding credit cards.
For Vetta and Zenith credit cards, you can write to [email protected]
For queries related to reward points, you can write to [email protected]
You can reach an AU Bank customer care representative by calling 1800 1200 1200.
You can also reach the AU Bank customer service by writing to [email protected]

AU Bank Credit Card Customer Care Grievance redressal

In case of there is no resolution to your grievances in 7 working days you can escalate the issue to the Regional Nodal Officer and if there is still no resolution, you can contact the Principal Nodal Officer after 7 days.

AU Bank Regional Nodal Officer

Nodal Officer	City	Address	Phone Number and E-mail ID
Prashant Kasliwal	Rajasthan	AU SMALL FINANCE BANK LIMITED Plot No. C-6, Harikishan Somani Marg, Ajmer Road, Jaipur, Rajasthan, PIN - 302001	Phone Number - +91 73400 12367 E-mail ID – [email protected]
Manish Ghosal	Madhya Pradesh	AU SMALL FINANCE BANK LIMITED 6th Floor, Dhan Trident Block No. B-3, PU-4, Building, Near Vijay Nagar, AB Road, Indore - 452010	Phone Number - +91 8108119708 E-mail ID – [email protected]
Manish Ghosal	Chhattisgarh	AU SMALL FINANCE BANK LIMITED Plot No. 22, Sheet No. 9, Near Daga Petrol Pump, Fafadik Chowk, Raipur, Chattisgarh, PIN - 492001	Phone Number - +91 81081 19708 E-mail ID – [email protected]
Rasmiranjan Sarangi	Maharashtra and Goa	AU SMALL FINANCE BANK LIMITED Corporate House, G Block, 2nd Floor, Kanakia Zillion, Junction of LBS & CST Marg, BKC Annex, Kurla (West), Mumbai, PIN - 400070	Phone Number - +91 8422879342 E-mail ID – [email protected]
Inderdeep Kaur	Delhi, Haryana (Except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh	AU SMALL FINANCE BANK LIMITED F-4, Ground Floor, East of Kailash, New Delhi, PIN - 110024	Phone Number - +91 81300 96629 E-mail ID – [email protected]
Gagan Deep Avasthi	Himachal Pradesh, Punjab, Union Territory of Chandigarh and Panchkula, Yamuna Nagar and Ambala Districts of Haryana.	AU SMALL FINANCE BANK LIMITED SCO 45 – 46, Sector 8 C, Chandigarh, PIN - 160018	Phone Number - +91 82880 10159 E-mail ID – [email protected]
Rajesh Sachdev	Gujarat	AU SMALL FINANCE BANK LIMITED Ground floor, Shital Varsha Complex, Shivranjani, Cross Road, Satellite, Ahmedabad, PIN - 380009	Phone Number - +91 99251 06132 E-mail ID – [email protected]
Sudhakar Pandi	Karnataka	AU SMALL FINANCE BANK LIMITED Ground Floor, N-9, 24th Main, J.P. Nagar 1st Phase, Bangalore- 560078	Phone Number - +91 8306994023 E-mail ID – [email protected]
Gagan Deep Avasthi	Union Territories of Jammu & Kashmir and Ladakh	AU SMALL FINANCE BANK LIMITED Sh. Hardev Singh, Khasra No. 8, Shivaji Chowk, Sector 14, Ground Floor, Near Zorawar Singh Chowk, Nanak Nagar, Bahu Plaza, Jammu - 180004	Phone Number - +91 82880 10159 E-mail ID – [email protected]
Amrish Singh	Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli, Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha)	AU SMALL FINANCE BANK LIMITED 14/113, Padam Tower-1, Civil Lines, Kanpur, UP-208001	Phone Number - +91 9116658179 E-mail ID – [email protected]
Pankaj Agarwal	West Bengal	AU SMALL FINANCE BANK LIMITED 56A, Hemanta Basu Sarani, Stephen House, BBD Bag, KOLKATA-700001	Phone Number - +91 8905111320 E-mail ID – [email protected]
Sudhakar Pandi	Telangana	AU SMALL FINANCE BANK LIMITED Ground Floor, Plot No. B. No. 160/2/GF, Sardar Patel Road, Opposite to Asoka Bhoopal Chamber, Secunderabad - 500003	Phone Number - +91 8306994023 E-mail ID – [email protected]
Pankaj Agarwal	Odisha	AU SMALL FINANCE BANK LIMITED Plot No - 123, 124, Cuttack Puri Road, Laxmisagar - 1, Unit No-30, Khurda, Bhubaneswar – 751006	Phone Number - +91 8905111320 E-mail ID – [email protected]

AU Bank Principal Nodal Officer

Mr. Pramod Khetawat AU SMALL FINANCE BANK LIMITED Bank House, 6th Floor, Mile 0, Ajmer Road, Jaipur, Rajasthan, PIN - 302001

Contact Number: 0141-6660645

Email ID: [email protected]

AU Bank Banking Ombudsman

Centre	Name and Address	Phone Number and E-mail ID
Ahmedabad	Smt. N Sara Rajendra Kumar C/o Reserve Bank of India 4th Floor, "Riverfront House", Behind H.K. Arts College, Between Gandhi & Nehru Bridge, Pujya Pramukh Swami Marg (Riverfront Road - West), Ahmedabad-380 009 STD Code: 079	Tel. No. 26582357 Email: [email protected]
Bengaluru	Ms Saraswathi Shyamprasad C/o Reserve Bank of India 10/3/8, Nrupathunga Road Bengaluru -560 001 STD Code: 080	Tel. No. 22277660/22180221 Email: [email protected]
Bhopal	Shri Hemant Kumar Soni C/o Reserve Bank of India Hoshangabad Road Post Box No. 32, Bhopal-462 011 STD Code: 0755	Tel. No. 2573772/2573779 Email: [email protected]
Bhubaneswar	Shri Biswajit Sarangi C/o Reserve Bank of India Pt. Jawaharlal Nehru Marg Bhubaneswar-751 001 STD Code: 0674	Tel. No. 2396207 Email: [email protected]
Chandigarh	Shri M K Mall C/o Reserve Bank of India 4th Floor, Sector 17 Chandigarh STD Code: 0172	Tel. No. - 2721109/2721011/2727118 Email: [email protected]
Chennai	Dr. Balu Kenchappa C/o Reserve Bank of India Fort Glacis, Chennai 600 001 STD Code: 044	Tel No. 25395964 Email: [email protected]
Dehradun	Shri Arun Bhagoliwal C/o Reserve Bank of India 74/1 G.M.V.N. Building, 1st floor, Rajpur Road, Dehradun - 248 001 STD Code: 0135	Tel No.: 2742001 Email: [email protected]
Guwahati	Shri Thotngam Jamang C/o Reserve Bank of India Station Road, Pan Bazar Guwahati-781 001 STD Code: 0361	Tel.No. 2542556/ 2512929 Email: [email protected]
Hyderabad	Shri T Srinivasa Rao C/o Reserve Bank of India 6-1-56, Secretariat Road Saifabad, Hyderabad-500 004 STD Code: 04	Tel. No. 23210013 Email: [email protected]
Jaipur	Ms. Rekha Chandanaveli C/o Reserve Bank of India, 4th floor Rambagh Circle, Tonk Road, Jaipur - 302 004 STD Code: 0141	Tel. No. 2577931 Email: [email protected]
Jammu	Shri Ramesh Chand C/o Reserve Bank of India, Rail Head Complex, Jammu- 180012 STD Code: 0191	Tel No.: 2477905 Email: [email protected]
Kanpur	Shri P K Nayak C/o Reserve Bank of India M. G. Road, Post Box No. 82 Kanpur-208 001 STD Code: 0512	Tel. No. 2305174/2303004 Email: [email protected]
Kolkata	Shri Rabindra Kishore Panda C/o Reserve Bank of India 15, Netaji Subhash Road Kolkata-700 001 STD Code: 033	Tel. No. 22310217 Email: [email protected]
Mumbai (I)	Dr. Neena Rohit Jain C/o Reserve Bank of India 4th Floor, RBI Byculla Office Building, Opp. Mumbai Central Railway Station, Byculla, Mumbai-400 008 STD Code: 022	Tel No. 23022028 Email: [email protected]
Mumbai (II)	Dr. Sushanta Kumar Kar C/o Reserve Bank of India, 4th Floor, RBI Byculla Office Building, Opp. Mumbai Central Railway Station, Byculla, Mumbai-400 008 STD Code: 022	Tel No.: 23001483 Email: [email protected]
Patna	Shri Rajesh Jai Kanth C/o Reserve Bank of India Patna-800 001 STD Code: 0612	Tel. No. 2322569/2323734 Email: [email protected]
New Delhi (I)	Shri R.K. Moolchandani C/o Reserve Bank of India, Sansad Marg, New Delhi STD Code: 011	Tel. No. 23725445 Email: [email protected]
New Delhi (II)	Ms. Ruchi A S H C/o Reserve Bank of India Sansad Marg, New Delhi STD Code: 011	Tel. No. 23724856 Email: [email protected]
New Delhi (III)	Ms. Suchitra Maurya C/o Reserve Bank of India Sansad Marg, New Delhi STD Code: 011	Tel. No. 23715393 Email: [email protected]
Raipur	Shri J. P. Tirkey C/o Reserve Bank of India 54/949, Shubhashish Parisar, Satya Prem Vihar Mahadev Ghat Road, Sundar Nagar, Raipur- 492013 STD Code: 0771	Tel. No: 2244246 Email: [email protected]
Ranchi	Smt Chandana Dasgupta C/o Reserve Bank of India 4th Floor, Pragati Sadan, RRDA Building, Kutchery Road, Ranchi Jharkhand 834001 STD Code: 0651	Tel No.: 8521346222/9771863111/7542975444 Email : [email protected]
Thiruvananthapuram	Shri G Ramesh C/o Reserve Bank of India Bakery Junction Thiruvananthapuram-695 033 STD Code: 0471	Tel. No. 2332723/2323959 Email: [email protected]

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